01Can you connect Alexa, Google Assistant and Apple Home?+
Yes. We integrate compatible devices for use through these ecosystems. Voice control depends on device features and the available assistant. We review models, accounts and hubs, and define which controls run locally and which services need internet access.
02Can I keep my Zigbee, Matter or Wi-Fi devices?+
We review your existing equipment before recommending changes. Zigbee, Matter and Wi-Fi alone do not guarantee compatibility between products. Some devices need a hub or bridge; we assess each model’s supported features and local or cloud integration options.
03Can you work with my existing system?+
Yes. We begin by reviewing equipment, versions, configuration and goals. That gives us the basis to decide what to retain, integrate or replace.
04Does everything need to be UniFi?+
We work with UniFi products and integrate other devices and platforms when their compatibility, security and maintenance fit the project.
05What does cybersecurity cover?+
Our focus is infrastructure: segmentation, firewall, remote access, permissions, secure configuration and recovery. Each project defines its scope and deliverables during the assessment.
06How do Identity, Endpoint and UID Enterprise differ?+
UniFi Identity manages access to compatible resources and UniFi Endpoint is the user’s access app. UID Enterprise adds identity management, directories, SSO, MFA and policies according to the selected solution. We confirm features, region, plan and equipment before proposing them; Enterprise options differ by country.
07Can you help with onboarding, role changes and offboarding?+
Yes. We define who approves each access, what each role and site needs, and what must be reviewed when a person’s status changes. We configure compatible assignments and integrations, and document access reviews and removal.
08What industrial sensors can you integrate?+
We start with the variable and environment: temperature, humidity, water, access or equipment status signals. We review interfaces, accuracy, power and connectivity before proposing hardware. Critical functions require their own specialist assessment.
09Do you work on site or online?+
We provide physical installation and commissioning in Mexico’s Bajío region. We also offer online consulting, technical advice, solution design, automation, integrations and custom platform development. You can engage us for advice or development without requiring an on-site installation.
10Can GPS tracking cover one vehicle or an entire fleet?+
Both. We define the vehicles, trip history, geofences and alerts you need. We review the tracker, platform and connectivity to agree update frequency, history availability and integrations. If you already have equipment, we assess its compatibility.
11Can I choose who uses each charger?+
Yes. UniFi Identity or UID Enterprise can assign station access to individual users. An authorized person can start charging from the app; NFC credentials depend on compatible equipment and the UniFi Access components needed to register them. We define the right option for your installation.
12What do you assess before proposing an EV charger?+
We assess the vehicle and connector, available electrical capacity, protective devices, location, and compatibility with the UniFi console and UniFi Connect. The proposal defines the electrical installation, configuration, charging schedules and output limits. Individual access controls who can charge; it does not imply a payment service.
13How does support work?+
We can define maintenance and ongoing support after delivery. Coverage, hours, channels and response times are agreed in each project proposal.
14Can you integrate my existing phone system?+
We review your phones, phone system, network and calling provider (SIP) before proposing changes. We define extensions, reception, schedules and call handling across sites. Compatibility, features, and service and number availability in your country are confirmed with the selected platform and provider.
15Can you manage our devices and servers?+
Yes. We start with your inventory, operating systems, and remote administration, mobile device and server needs. We confirm compatibility, permissions, updates, monitoring and backups before configuring the solution. Tasks, coverage and support are agreed for each project.